OEW Technical Support Questions:

 

 

This page lists issues that are commonly encountered and their solutions.

How do I setup email information for an AOL user?
For the email server, enter smtp.aol.com. 

For the user’s email address, enter the email address that the user desires to send email from.  Note:  On AOL, a user can have multiple email accounts.

You must also enter authentication information; that is, the username and password.  You MUST enter the username and password that the user uses when they login to AOL.  This may not be the same as the email address entered above.

Try to send a test email.  If not successful, change the port number from 25 to 587.

How do I setup email information for a Yahoo user?
For the email server, enter smtp.mail.yahoo.com. 

For the user’s email address, enter the email address that the user desires to send email from.  Note:  On Yahoo, a user can have multiple email accounts.

You must also enter authentication information; that is, the username and password.  You MUST enter the username and password that the user uses when they login to Yahoo.  This may not be the same as the email address entered above.

Try to send a test email.  If not successful, change the port number from 25 to 587.


When testing email, I get a message regarding aosmtpex.dll.  How do I fix this?

From the Windows Start menu, choose Run.  In the edit box, enter “regsvr32 c:\hmd\aosmtpex.dll”.  You will receive a message that the DLL has been successfully registered.